FREQUENTLY ASKED QUESTIONS
What is the shelf life of your chocolates?
In general, if not refrigerated, we suggest consuming the chocolates within 4 weeks of receiving them. Please ensure the temperature in your storage location is 75F or lower.
Can I extend the shelf life of the chocolates?
Yes! To extend the shelf life, place the box of chocolates in a sealed bag in the refrigerator for up to 3 months. For best flavor and texture, bring to room temperature to enjoy. When bringing to room temperature, keep the chocolates in the sealed bag and leave overnight on the counter to allow the chocolate to slowly reach room temperature. If chocolates are not allowed to come to room temperature before opening the box, you may notice condensation or white "bloom" develop on the chocolates. This is perfectly fine. The chocolates will taste just as wonoderful, but they may not look as nice!
Help, my caramel sauce has separated!
It's ok, really! We don't use preservatives in our products, so sometimes you may notice separation with our caramel sauces. No problem! Remove the metal top and microwave in 10-15 second increments, stir, and enjoy! After opened, store in refrigerator and microwave as needed!
Do you store my information?
Our order management system will store your name, address, email, and order details for order confirmation and fulfillment purposes. We do *not* see nor store your credit card information. We use third party payment systems that have all the necessary security so we can focus on making amazing confections!
Do you share or sell my contact information?
Absolutely not! We trust and respect our Customers' privacy. We will never sell or share your contact information.
What is the additional handling fee?
We need to ensure the chocolates stay below 72F while in transit to their final destination. In warm weather months (either at the point of shipment or destinatoin address) we may add a handling fee to cover the cost of insulated packing.
Why did it take several days for my order to ship?
We only ship orders on Mondays and Tuesdays via USPS Priority Mail. Due to the delicate nature of chocolate and it's temperature sensitivity, we don't want your order sitting in a hot warehouse over the weekend. We'll check the temperature at our location, the destination location, as well as the estimated transit time to determine best day to ship. In warmer months, please make sure someone is home to get the delivery right away.